Client Rights & Policies

At Houston Heights Therapy, we believe clients deserve transparency, respect, and clear information about their rights. This page outlines important policies and resources to help you make informed decisions about your care.

We are committed to protecting your privacy and safeguarding your health information. Our practices comply with HIPAA.

Download our full Notice of Privacy Practices (PDF). A paper copy is available upon request at any time.

You have the right to receive a “Good Faith Estimate” explaining the expected cost of therapy services if you are uninsured or choose not to use insurance.

  • You may request an estimate before scheduling services.
  • If you receive a bill that is at least $400 above your Good Faith Estimate, you may dispute the bill.

Learn more at cms.gov/nosurprises.

Houston Heights Therapy does not discriminate on the basis of race, color, national origin, age, disability, religion, sex, sexual orientation, gender identity, or veteran status. We are committed to providing an inclusive, affirming environment for all clients.

If you are experiencing a life-threatening emergency, call 911 immediately.

If you are in emotional distress or thinking of suicide, call or text 988 (Suicide & Crisis Lifeline).

You may also go to your nearest emergency department for immediate help.

Houston Heights Therapy is not a crisis center, and our website or email is not monitored 24/7.

The information on this website is for educational purposes only. It is not a substitute for professional advice and does not establish a therapist-client relationship.

A therapeutic relationship is formed only after you complete the intake process and sign the appropriate consent forms.

Houston Heights Therapy PLLC is owned and operated by Joseph Lenhoff, MSW, LCSW-S, CDWF, licensed by the Texas State Board of Social Worker Examiners.

To verify a license or file a complaint, contact the Texas Behavioral Health Executive Council:

Ready to begin?

Choose a time that works for you, or start with a quick consult.

Schedule a Session Free 15-min Consult